A printing error by the Council’s mailhouse provider in Christchurch has meant those who receive their rates assessments by mail will receive an incorrect statement.
Nelson City Council has begun issuing its rates assessments for the 2015/16 year. Council say they apologise for the confusion this has caused customers and will ensure that all correct rates invoices are received at least 14 days in advance of the due date.
Direct debit payments have not been affected and ratepayers who received their rates assessments by email will have received their correct assessment.
Council says there has been an encouraging number of ratepayers choosing to receive their rates invoices by email and/or pay by direct debit.
Customers can talk to Council if they have any questions by contacting the Customer Services Centre on 03 546 0200 or visiting Council offices at 110 Trafalgar Street.
If a customer would like to change to a more environmentally friendly method, they can call or email the Customer Service Centre on email@example.com with their customer account number.